Week 6, Thing 15

The article "Icebergs" makes a few very good points. It is very difficult to justify purchasing "just in case" print materials with the limited budgets we have, when the same information in many cases is now readily available on the web, which is now the preferred mode to access information. His second point is that if our services can't be used without training, then it is the services that need fixed, not the patrons. With all of the user friendly 2.0 tools out there now our patrons are used to being able to just go and do without having some sort of tutorial. We need to be keenly aware of this and strive to make our services easier to use. Finally, he comments on the "come to us" model of library service as being outdated. He is quite right. More and more things can be accomplished and are made available on the web with each passing day, so we need to do whatever we can to keep up with that trend.